Refund and exchange policy

We make sure that our customers are fully satisfied with the products and services offered by Crowneshop. However, in case of any refund or exchange of goods, Crowneshop will verily process all those queries which are submitted within 7 days of purchase from Crowneshop website namely – queries shall be submitted only on claim forms which can be found on the Crowneshop website.

Once the form is submitted, your query will be screened by our professionals and within 48 hours you will receive a call from our customer services department. The call will be a general acceptance feedback to gather more information to proceed with the claim. You must save a copy of the original invoice and delivery note at the time of the claim/replacement.

Upon verification, your claim will be processed and dispatched as per standard queue of deliveries. Our core belief is that to make sure you can attain the most of our services with the least amount of inconvenience.


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